Question 1

What is the aim of the game?

Accepted Answer

In a team, you will find yourselves enclosed in a themed room, with the challenge of completing a mission and making a daring escape within a strict one-hour timeframe. Immerse yourselves in captivating settings as you engage in deciphering challenging puzzles, manipulating intriguing objects and complex mechanisms, and unveiling potential hidden passageways to successfully accomplish your mission. Throughout your gameplay, an experienced Game Master will closely monitor your progress using microphones and cameras. Whenever you require assistance, discreet hints will be provided to guide your team towards success. No specific knowledge is necessary to partake; your imaginative thinking, logical acumen, and strong teamwork will pave the way to triumph!

Question 2

What are the missions/themes available at The Game?

Accepted Answer

You have the choice between 12 different missions. Every room has the same difficulty level. The missions The French Robbery, The Casino Heist, The Earthquake, The Plane and The Metro are doubled in 2 rooms each and allow you to compete by creating 2 teams of a same group of friends, family or colleagues. Discover our 12 missions: The french robbery | The casino heist The kidnapping | The metro The Catacombs | Assassin's Creed - The templars' treasure The plane | The Space Mission The Earthquake The Haunted Cinema | The Far West | Secret Mission

Question 3

What are the languages available?

Accepted Answer

We can welcome you in both French and English if you wish. If you want to play in english, just mention it during the booking process by checking the box "Game's language ENGLISH".

Question 4

Are The Game missions suitable for everyone?

Accepted Answer

Absolutely! Whether it's summer or winter, with friends, family, or with colleagues, The Game is designed to be inclusive and enjoyable for all. No physical effort is required, and there's no need for any specific knowledge to participate. All you need is a vivid imagination, a touch of logic, and a strong team spirit to navigate through the missions together! What about pregnant participants? For the safety and comfort of pregnant participants, we recommend avoiding the following missions: The Metro, The Plane, The Space Mission, The Catacombs, The Haunted Cinema, The Far West, and The Secret Mission. These missions involve specific effects that might not be suitable for expectant mothers.

Question 5

Can children take part?

Accepted Answer

Absolutely! However, it's essential that at least one adult be an active part of the team on the day of the mission. The minimum age required for undertaking a mission with The Game is 10 years old, and as such, there should be at least one accompanying adult within the team. Once participants reach the age of 15, there's no longer a requirement for adult supervision during the mission.

Question 6

What is the size of the team?

Accepted Answer

Our 12 missions are designed to optimally accomodate teams of 3, 4 or 5 players. However, if you really want to, you can book a mission for 2 or 6 people. It should therefore be noted that a team of two players will provide a more intense challenge, while a team of 6 players will reduce the experience and comfort of the mission. If there are 6 of you, we advise you to form two teams of 3.

Question 7

How can multiple teams join the fun?

Accepted Answer

Got a group of 6 players or more? At The Game, we offer a selection of 12 themes/missions spread across 20 rooms and two locations. That means we can host up to 120 people in the same time (across two locations). You can easily book multiple missions on the same time slot using our booking platform. You are 6 players? To make the most of your experience, we recommend dividing your group into teams of 3, 4, or 5 players. This way, everyone will be fully immersed, and the excitement will be off the charts! Just a heads up: The French Robbery, The Casino Heist, and The Earthquake missions are each available in two rooms. The Plane mission is available in three rooms. The Metro mission is available in four rooms. Feel free to create multiple teams and embark on the same mission together! On the D-day, if you're up for it, we can even activate the competition mode to determine the ultimate champion team!

Question 8

Can a mission be undertaken with 2 players?

Accepted Answer

Only 2 players? No worries! You can book a mission and take on the challenge together as a duo. Just be prepared, as the challenge will naturally be a bit tougher!"

Question 9

Do you recommend playing a 6-person mission?

Accepted Answer

To ensure an immersive and truly intense gaming experience, we recommend not playing with 6 players. However, if it's something you really want, you can form a team of 6 players and book your mission for 6.

Question 10

Can 7 people play on the same mission?

Accepted Answer

To guarantee total immersion and real game intensity, it will not be possible for 7 players to play a single mission. However, if there are 7 or more of you, you can book several missions in the same time slot directly on our booking platform. We therefore invite you to divide yourselves into two teams of 3 and 4: immersion is guaranteed and your experience will be all the better for it! For this reason, please note that: - The French Robbery, The Casino Heist and The Earthquake missions are each available in two rooms. - The Plane mission is available in 3 rooms. - The Metro mission is available in 4 rooms. So you can form several teams and carry out the same mission!

Question 11

Can 7 people play on the same mission?

Accepted Answer

To guarantee total immersion and real game intensity, it will not be possible for 7 players to play a single mission. However, if there are 7 or more of you, you can book several missions in the same time slot directly on our booking platform. We therefore invite you to divide yourselves into two teams of 3 and 4: immersion is guaranteed and your experience will be all the better for it! For this reason, please note that: - The French Robbery, The Casino Heist and The Earthquake missions are each available in two rooms. - The Plane mission is available in 3 rooms. - The Metro mission is available in 4 rooms. So you can form several teams and carry out the same mission!

Question 12

What are the prices?

Accepted Answer

A mission's price depends on the number of players in the team (3 to 5 players). The more you are the less you pay per person! Team of 3 - 40€ per person - 120€ for the mission Team of 4 - 35€ per person - 140€ for the mission Team of 5 - 32€ per person - 160€ for the mission As we said, we do not recommend playing with 2 or 6 players. However, if it ts really important yo tou, here are the prices for 2 and 6 players: Team of 2 - 55€ per person - 110€ for the mission Team of 6 - 30€ per person - 180€ for the mission

Question 13

How do I book?

Accepted Answer

Booking a room is done through our online platform, which allows you to view available slots for each mission (availability is updated in real-time) and book one or more rooms at once. To make a reservation: Click on the slot to select the desired mission. You can choose multiple slots if you wish. If the selected slots work for you, click "BOOK" to proceed; otherwise, click the slot again to deselect it. If you encounter any issue during your reservation, don't hesitate to contact us. If you're unable to pay the reservation amount by credit card, you'll need to visit THE GAME reception to pay the amount in euros by credit card, cash, or holiday vouchers. For holiday vouchers, no refunds or change will be given. If you book a mission within 8 days, you have the option to reserve a slot by paying a deposit of €50. Upon arrival, you'll need to pay the remaining balance to access your mission. This deposit is non-refundable. If you don't show up for your reservation, The Game will keep the €50 deposit.

Question 14

Can the payment be split?

Accepted Answer

Of course! If you book a mission at least 8 days in advance, it's possible to split the payment between participants! Simply select the “Split Payment” option and pay the first share. You will then have 24 hours for all participants to pay their share and confirm the booking. If the total amount isn’t reached within 24 hours, the booking will be canceled and a credit will automatically be sent to each participant who paid their share.

Question 15

Is it possible to organise a professional event?

Accepted Answer

Planning a corporate event? Check out our "Corporate Events" page to learn more about team building and other professional events.

Question 16

Is it possible to organise a bachelor or bachelorette party?

Accepted Answer

You would like to organise a birthday, bachelor or bachelorette party? There are plenty of opportunities to spend an intense hour with friends or family! For more information, feel free to visit our "Special Events" page.

Question 17

Payment

Accepted Answer

You can easily make your payment online through our secure platform using the following methods: Credit Card (American Express not accepted) Digital Holiday Vouchers (ANCV Connect) Pass Culture If you prefer not to make the payment online, you can still book your reservation in person. Just visit our reception at THE GAME, where you can settle the payment in euros using one of the following options: Credit Card (American Express not accepted) Traditional Paper Holiday Vouchers Cash Please note that no refunds or cash returns will be provided for holiday vouchers. To confirm your reservation, we kindly request the full payment in advance before the event date. However, if you're booking within 8 days of the mission, you can secure your spot with a €50 deposit. For payments made after receiving a quotation, we offer the following options: Remote Credit Card Payment (American Express not accepted) Bank Transfer Purchase Orders and Administrative Mandates under specific conditions (additional processing fees may apply; don't hesitate to contact us directly for further information).

Question 18

Can we offer a The Game experience as a gift?

Accepted Answer

Whether you loved your own adventure at The Game or simply want to introduce this original concept to a friend or family member, why not surprise them with a The Game gift card or gift cube! You can purchase a gift card or gift cube in person or directly online.

Question 19

Can we cancel or modify a booking?

Accepted Answer

At THE GAME, we understand that plans can change. We offer our customers the flexibility to cancel their mission reservations online. You'll find a cancellation link directly in your booking confirmation email. However, please keep in mind that cancellations are subject to certain conditions. In the event of a cancellation, you will receive a credit equal to the amount paid, minus a deduction per reserved room, as per the following grid: If you have any questions or need further assistance, don't hesitate to get in touch with us. We're here to help!

Question 20

What happens to my deposit if I can't come for my mission?

Accepted Answer

When you book a mission on our website less than 8 days in advance, you have the option to pay a deposit of 50 €. This deposit confirms your reservation, and the remaining balance will be settled on-site when you arrive. Unfortunately, in the event of a cancellation, the deposit is non-refundable.

Question 21

Is it possible to add an extra player after making the reservation?

Accepted Answer

Have you booked for 3 people but would like to bring 4? Feel free to come as a group of 4 on the day of your mission. There will be an additional charge of 20€ to settle on-site. This amount covers the difference between the price of a mission for 3 people and that of a mission for 4 people (140€ - 120€ = 20€). Have you made a reservation for 3 people and now wish to come with 5? You're welcome to come as a group of 5 for the mission day. An extra charge of 40€ will apply and can be paid on-site. This amount covers the difference between the price of a mission for 3 people and that of a mission for 5 people (160€ - 120€ = 40€). If you initially booked for 4 people but want to join with 5? Join the mission as a group of 5 on the mission day. An additional charge of 20€ will be required at the venue. This fee accounts for the difference between the price of a mission for 4 people and that of a mission for 5 people (160€ - 140€ = 20€). If you've booked for 5 people and now plan to come with 6? Feel free to come as a group of 6 on your mission day. There will be a supplementary charge of 20€ to settle on-site. This fee covers the difference in cost between a mission for 5 people and a mission for 6 people (180€ - 160€ = 20€).

Question 22

In which venue should I go to for my mission?

Accepted Answer

We have two venues located within a 10-minute walk from each other: Cardinal Lemoine and Saint Michel. Some of our missions, such as The Metro and The Plane, are available at both locations. To find out the address of the specific venue you need to visit, simply refer to your Mission Confirmation email. It will provide you with all the details you need.

Question 23

How to get to The Game?

Accepted Answer

We are located in the 5th arrondissement at the following two addresses. Please make sure to check the address for which you made your reservation: 51 rue du Cardinal Lemoine, 75005 Paris Are you coming by metro? CARDINAL LEMOINE Station / Line 10 (30 meters away) JUSSIEU Station / Line 7 (300 meters away) Are you coming by bus? CARDINAL LEMOINE - Line 47 CARDINAL LEMOINE MONGE - Ligne 89 6 rue de la Harpe, 75005 Paris Are you coming by metro? SAINT MICHEL Station / Line 4 (50 feets) CLUNY LA SORBONNE Station / Line 10 (400 feets) Are you coming by bus? SAINT MICHEL - SAINT GERMAIN - Line 27 SAINT MICHEL - SAINT GERMAIN - Line 96 CLUNY - Line 63

Question 24

On the D-day, how much time should I plan for?

Accepted Answer

On the D-day, please be neither too early nor too late. It's unnecessary to arrive in advance; we'll be expecting you right on time! Similarly, we kindly request that you avoid being late, as any delay will unfortunately impact the duration of your mission. Plan for approximately 1 hour and 30 minutes once you're on-site. Your mission lasts for 60 minutes, and you should also allow 10 minutes for the briefing and 10 minutes for the debriefing to go over the key moments of your adventure (yes, that's 1 hour and 20 minutes in total, but we like to be generous!). For example, you have a "French Robbery" at 1 pm: 1 pm: Arrival at our venue and briefing 1:15 pm: Start of your mission 2:15 pm: End of your mission and debriefing 2:30 pm: Departure from the venue

Question 25

Are you accompanying a group but not participating in the mission?

Accepted Answer

Please note that, unfortunately, we won't be able to accommodate you in our premises while the group is undertaking their mission. You should plan for approximately 1 hour and 30 minutes between entering and exiting our venue.

Question 26

Are we truly locked inside the room?

Accepted Answer

To fully immerse yourself and increase your chances of successfully completing the mission, consider yourselves locked inside. However, rest assured that in case of an emergency, you will always be able to exit using an emergency release box. It's important to note that the Game Master will be with you throughout your session and can intervene if needed at any time, ensuring a safe and enjoyable experience.

Question 27

Are we filmed?

Accepted Answer

The Game Masters are following you through cameras and microphones but nothing is recorded…

Question 28

Any recommendation for pregnant participants?

Accepted Answer

Due to specific configurations, we advise pregnant participants not to undertake the following missions: The Metro, The Plane, The Space Mission, The Catacombs, The Haunted Cinema, The Far West, and The Secret Mission. Safety is our top priority, and we want to ensure the best experience for all our players. If you have any concerns or questions, please don't hesitate to contact us, and we'll be happy to assist you.

Question 29

Are The Game missions accessible to people with reduced mobility?

Accepted Answer

Yes, three of our rooms are accessible to people with reduced mobility. Our reception area and three game rooms are located on the ground floor and have been designed to be accessible to people with reduced mobility. These rooms include the French Robbery mission (available in 2 rooms) and the Kidnapping mission. However, please note that some objects need to be manipulated during the game. For this reason, we recommend having at least one participant without physical disabilities in the team to ensure the best experience for everyone. If you have any specific concerns or questions regarding accessibility, feel free to reach out to us, and we'll be happy to assist you.

Question 30

Are the missions accessible to visually impaired people?

Accepted Answer

Throughout your mission, the Game Master will provide guidance using both auditory and/or visual clues. We recommend having at least one player in your team who is not visually impaired to ensure the smoothest experience. We are here to assist you in planning your visit, so please don't hesitate to contact us. We'll be happy to work together to make sure your escape game adventure is enjoyable for everyone.

Question 31

Are the missions accessible to hearing-impaired people?

Accepted Answer

Throughout your mission, the Game Master will provide guidance using both auditory and/or visual clues. We recommend having at least one player in your team who is not hearing-impaired to ensure the smoothest experience. However, we do not recommend the following missions for the hearing impaired: The Earthquake, The Far West and The Secret Mission. We are here to assist you in planning your visit, so please don't hesitate to contact us. We'll be happy to work together to make sure your escape game adventure is enjoyable for everyone.

Question 32

Are the missions adapted to epileptic and photosensitive persons?

Accepted Answer

Some of our missions, such as The French Robbery, The Casino Heist, The Metro, The Space Mission, The Plane, The Haunted Cinema, and The Secret Mission, feature visual and light effects (strobe lights or pulsed light effects) that may not be suitable for players with epilepsy or photosensitivity. If you are affected by these conditions, please don't hesitate to inform the Game Master on the day of your visit, and they will adjust the mission accordingly. For more information, feel free to contact us in advance, and we will work together to ensure a safe and enjoyable experience at The Game.

ESCAPE GAME Q&A

CHOOSE YOUR ESCAPE ROOM

ORGANISE YOUR TEAM

BOOK YOUR MISSION

THE DAY OF THE MISSION

SAFETY

ACCESSIBILITY